This policy explains how Glowfeed (“we”, “us”, “our”) collects, uses and protects your personal information when you visit our website, get in touch or become a client. We handle your data in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.
Glowfeed is based in Surrey, UK, and is the data controller for the personal information described in this policy. We are registered with the Information Commissioner’s Office (ICO). If you have any questions about this policy or your data, email us at contact@glowfeed.co.uk.
We only collect what we need. This may include:
We don’t ask for, or knowingly collect, sensitive information such as health details.
Our lawful bases for using your information are: consent (for analytics cookies, which you can withdraw at any time); contract (to take steps you ask for before working together, and to deliver our services); legitimate interests (to reply to business enquiries and run our business); and legal obligation (for example, keeping financial records).
With your consent, we use Google Analytics to understand how many people visit our website and which pages are most useful, and Microsoft Clarity to see how visitors use our pages through heatmaps and anonymised session recordings. Clarity is set up to mask what you type into forms, and we never use these tools to identify you personally.
These tools only run if you accept analytics cookies. You can change your choice at any time. Our Cookie policy explains exactly which cookies are used.
We never sell your data. We only share it with trusted providers who help us run Glowfeed, and only where necessary. These include:
We may also share information if we are required to by law.
Some of our providers, including Google and Microsoft, may process data outside the UK, for example in the United States. Where this happens, your data is protected by safeguards recognised under UK law, such as the UK–US data bridge or approved data transfer agreements.
After this, we securely delete or anonymise your information.
We use secure, reputable tools, password protection and two-step verification where available, and we only give access to people who need it to do their work.
Our website uses cookies for analytics, but only with your consent. To find out more, read our Cookie policy.
You have the right to:
To make a request, email contact@glowfeed.co.uk. We’ll respond within one month. If you’re unhappy with how we’ve handled your data, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Our services are for businesses, and our website isn’t aimed at children. We don’t knowingly collect information from anyone under 18.
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.